Azure Standard Reviews

This is a great company with great products. I have been buying from them for years. I am not sure why the bad reviews.

First of all this is not a site for everyone. The company does usually drop shipmnents. So basically they send huge order to a single location in your area. And that could be an hour or 2 away. You then get the product from that one guest who offers their place to receive the shipment. For those disadvantages, you get great quality food at great prices.

If you do not like drop shipment, you can have the delivery come to your house. And of course it is a lot more expensive especially if you order heavy 25lb of beans, which is one of the types of items people and coop order from Azure.

I ordered over $250 worth of items to make sure I had some essentials for the self-quarantining. I received several confusing emails with instructions.

Tuesday morning I thought I was going to pick up my things. I called the person that was in charge of the shipment, to confirm the date and time. I left a voicemail. He later texted back, saying I would receive an email on Monday with the details. If that meant the day before, I didn't receive it, or I couldn't find it. I texted back, and he never replied, which was very disappointing.

I called the customer service line on the website and turns out I did have a pickup the next day (not next week, as my vague communication with the other guy led me to believe), and they confirmed the time for me.

It was wet out, and everyone's things were stacked on the sidewalk by a parking lot. There were no attendants, and if they were there, they didn't want to make themselves known. I was strictly self-quarantining, and was uncomfortable having to be in close proximity with a dozen other people who were also looking for their packages.

Anyways, the only thing I did get from Azure was a box of chocolates., and none of the real food items I really needed.

It's not unusual--in the current circumstances--to order items that end up falling through b/c they were out of stock.

****All the more reason to choose a safer (not have to be around other people and touch a bunch of packages everyone else touched to find your things) and more convenient way to get your groceries right now.****

The customer service and whole process was extremely disappointing, and I don't see any reason to ever use them again, even under normal circumstances.

During 2013 purchased wheat berries and other grains and found rocks in Azure Wheat. Also noted rocks in flax grain which damaged a Family Grain Flaker burr.

The complaint letter written and mailed to David Setzler received no response.

December 2016 another order was placed for 2 bags of Azure Market Wheat along with other grains ordered.

The wheat contained rocks(or contains rocks - appear to be lava rock one bag has been completely sorted to date) and other minor debris.

Azure's response to this complaint is small credit.

The problem is the rocks will destroy milling equipment.

The 2013 complaint made through Azure customer service and via telephone to various Azure employees was essentially dismissed as being normal wear and tear.

There are grain suppliers that sell Wheat berries that are Triple Cleaned and apparently don't contain rocks.