Farmbox Direct Reviews

Farmbox Direct
Based on  9 Reviews
About Farmbox Direct
Farmbox Direct is a produce delivery service, making it convenient to include fresh, organic fruits and vegetables in your diet. We all know that more fruits and veggies are a crucial part of eating healthy, and many of us would like to have seasonal, organic, local produce but simply don't have the time to do our shopping at the farmers market, on the other side of town, which is only open on Wednesday mornings.
 
The founder of Farmbox Direct, Ashley Tyrner, was a busy professional and  single mum in New York City, who wanted others like her to have more access to fresh, healthy produce. Farmbox Direct brings the farmers marker to your door once a week, partnering with local farmers and suppliers to deliver delicious fresh produce with more flexibility than a traditional CSA subscription.

How Does it Work?

Farmbox Direct delivers a box to your door each week, based on the options you've chosen in your online account. They offer Only Organic or All Natural boxes in a small, medium, or large size. You can choose from only fruits, only vegetables, a mix of both, or even a box designed especially for juicing.
 
Where Farmbox Direct truly stands out from other delivery services is the amount of personalisation and control you have over your order. Once Farmbox Direct emails you the weekly menu, you can log in to your account and substitute up to 5 items.
 
Don't like pears? Swap them for something else! Your kids hate pumpkin? No problem. You can also add other local and artisanal items like milk, eggs, and honey to your order. There's no commitment to finish out a full season like there would be with a CSA, and you can skip or cancel an order any time at least 7 days before your delivery date.
 
Each week you also receive a recipe card to inspire you with new ways to serve your favorite fruits and veggies.
 
Farmbox Direct currently delivers across the United States, with free shipping to over 75% of their delivery area. When you sign up for the service online, you can quickly pop your Zip code in and check if delivery is available in your area as well as what day deliveries are scheduled.

Products and Ingredients

Farmbox Direct prides themselves on supporting local farmers and vendors, and they handpick their suppliers to bring their customers the tastiest and healthiest produce
 
The Only Organic boxes contain goods from certified organic farms, while the All Natural box contains products from farms which still use primarily natural farming practices but may be smaller and unable to afford the costs associated with USDA Organic Certification. Farmbox Direct is currently the only organic e-commerce handler certified by the USDA.
 
Farmbox Direct delivers all their products in eco-friendly, biodegradable boxes with biodegradable insulation and re-usable ice packs.

Cost and Price Plans

Pricing depends on the type and size of box that you select, plus any additional items you choose to add.
 
The Only Organic boxes are priced at $45.95 for the small box, $55.95 for the medium box, or $66.95 for the large box.
 
The All Natural boxes are $41.95 for the small, $46.95 for the medium, and $51.95 for the large. Juicing boxes are $55.95 per box.
 
There is a $5.98 handling and packing fee, and never any membership fees, registration fees, or cancellation fees.

Customer Service

Farmbox Direct does not have a customer service phone number, which is potentially frustrating for customers who prefer to handle issues that way. Joining the service, making substitutions, skipping an order, and cancelling can all be done via the website at www.farmboxdirect.com.
 
For any complaints, questions, or other issues their customer service team can be reached via email at hello@farmboxdirect.com, or you can contact them via the website at https://www.farmboxdirect.com/contact.

Online Reviews/Complaints

Farmbox Direct has been featured in many print and online publications, and the founder and CEO, Ashley, has been interviewed on CNN Money and Yahoo Finance.
 
Some online reviewers have expressed dissatisfaction with the size and quality of the produce in their boxes, while others have written glowingly about the flavour and freshness of the goods as well as the convenience and flexibility of the service.

Competitors and Alternatives:

Farmbox Direct is one of several companies currently offering fresh produce delivery to your door. Their closest competitors include Farm Fresh to You, which also offer 100% organic produce sourced from local farmers with an option to customize each order.  Other popular companies include:  Green Bean Delivery, GrubMarket, and Door to Door Organics.
 
Smaller companies offer similar services but cover smaller delivery areas, and of course there are many local CSA’s delivering local, seasonal, and organic food to customers.

Where to Buy?

You can sign up for Farmbox Direct with no contract or commitment on their website at www.farmboxdirect.com.
 
9 ‘Farmbox Direct’ Reviews
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Feb
24
2021
mary
Ohio
Was a member for 5 minutes and it cost me $68 dollars

I went on line to check it out. Big mistake really big mistake. It will not let you see what you get till you join. So like a nut I joined. Saw what they had to offer and did not want it so I canceled. Within 2 minutes of registering. They told me it was too late I had to cancel it yesterday when I was not a member. I wrote them several time and got too bad so sad but we want your money so we will not work with you. So much for satisfaction of customer. STAY AWAY go to Imperfect Foods so much better so much.

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Feb
23
2021
Ajay Kumar
Dallas, TX
Whole Foods prices with dollar store quality

Received a coupon and figured I'd try Farmbox delivery since I try to eat very clean.

First box was fine but their normal prices seemed excessive, so I canceled my membership on Wednesday because their email said cutoff is Thursday. No where did their email say cutoff for skipping the next delivery is on Tuesday!

Received another box, unfortunately. Was supposed to have 3 tomatoes, but could only find 2 - one of them smushed under potatoes. Who the heck packs tomatoes under heavier items?? The liquid from the tomato also made the potato squishy. Lettuce was wilted and brown less than 48 hours from delivery. If I'm going to pay Whole Foods' prices, I expect Whole Foods' quality.

Reached out to customer service with pictures of the damaged produce and they can only offer a credit towards the next box. Lesson learned - stay away!

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Feb
4
2021
Brett
Valdosta, ga
Talk about overpriced.

Nice ordering interface but overpriced and sometimes low quality. Produce: Wrinkled up cucumber. Tiny and dehydrated head of lettuce, tiny kale bunch, small bag of Brussels. For $50 this is not much produce. Delivery was a day late, if it had been 2 days I would have been in big trouble. They say free shipping but charge a handling fee. I’ve used misfits in the past and thing all aspects are much better. My advice: don’t waste your money.

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Jan
29
2021
Mary Mosier
Big Pine Key, Florida
Order abandoned at bottom of stairs... wheelchair doesn't do stairs.

Ordered in good faith BUT box left at bottom of stairs which my wheelchair does not negotiate. Unable to call as they, conveniently, have no phone.After reading reviews, believe this is a scam outfit who will make as much as they can while they can.

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Aug
3
2020
david hina
youngstown, ny
Threw a whole box out

I had 5 large boxes sent to my mother because they can no go out during covid.

First 3 were ok, 4th had to have some produce thrown out. The 5th box had to be completely tossed in the trash due to all the fruit and veggie being ROTTEN.

They wont refund my money, they want to give me a credit for their lousy product.

Do not buy this garbage
Poor customer service. They don't care that their product is horrible.

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May
21
2020
Mike
California
So You Know

Be warned these guys are crooks. They tell you your fruits and vegetables will come from a local artisan farmer. I live in California, and my box came in from Kansas, and had a 5 day ride on a UPS truck…. Instead of saying “how can we make this up to you”… I get a “show us where it says that on our website”. I sent them an email cancelling everything on 5-15-20, and now they say I didn’t send them the right email and they are going to send another box. They are also breaking California law by shipping fruits and vegetables into California without it being inspected. So You Know…..

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1 Comment
Mary Mosier
January 29, 2021

Trying to get refund....cancel....and get them to pick up box left at bottom of stairs where it still sits.

May
17
2020
Julia
Worst customer service I have ever encountered

I am reviewing Farmbox Direct on their price, quality, website and lack of customer service:
1) Price is way too high. After receiving the only box I ordered, I did online shopping at Kroger. With the first time only $20 discount, Kroger was still lower AND with Kroger I can pick what ever I want. Not just settle for what Farmbox Direct has available. In case you are not familiar with Kroger, it is not an inexpensive store. Since this produce is supposedly coming from a farm, you would think their price would be competitive. There is no middleman! Nope!
2) The quality was fine, but no better than Kroger. You would expect better coming from a farm. There were several items were damaged in packing and shipping. The lettuce is wilted. It was definitely not worth paying more than $20 extra.
3) The website has very little functionality and even less, if you don't have an account. I canceled my account, so I have no way to see history. I probably couldn't because the website probably doesn't have that functionality anyway. I was setup for every two weeks and in the same week I received my box, I got an email about the next weeks shipment. Not my week! I just received a box the day before. This was Wednesday the 13th and It said to cancel by 12:00 noon. I trusted that I set myself that I setup for every two weeks and they send these emails to everyone. The next day (the 14th) I decided I should cancel before I get a box I don't want. I clicked a link in the email that said schedule your next delivery. Links like this normally take you to a website where you do the actual scheduling, I guessing since I can't see history. Not this website! It apparently created an order right when I clicked on it. I canceled my account that same day, on the 14th. I found out the next day that clicking that link actually did create an order. I received a receipt in my email the next day.
4) I replied to that email. This is about the ONLY thing good about this company is that they actually receive emails when you reply. I told them I didn't order they and please give me a credit. Corrine replied that I needed to cancel by 12:00 pm on the 13th and terms and conditions blah blah blah. I replied again that I am every other week and it wasn't my week. Corrine replied, "I see you created an order from the home page yesterday, May 14th, at 7:03 AM. I do see you received our substitution email on the 13th, and opened it. I am sorry for the inconvenience, but we are unable to credit your account." The email she mentions is the one I mentioned above. Clearly Corrine confirms in her comment that the order was made when I clicked that link on the 14th. So tell me this Farmbox Direct, if I accidentally made an May 14th, at 7:03 AM, how do I cancel by 12:00 noon on the 13th? If I am to be held to canceling by Wednesday at 12:00 noon, it should be Wednesday the 20th. That hasn't happened yet!!!!!

So, I replied to Corrine's last email very angry and said, "If I accidentally created an order in May 14th, you will also see that I that I canceled the account on May 14th. It is obvious and know darn well that the order was completely accidental and you are a totally disreputable company If you cannot acknowledge that order was accidental If you hold me to this order and don’t give me this credit or I will share my very unpleasant experience on ALL of the sites that have reviews of your company, including the Better Business Bureau. I could just dispute the charge on my credit card but I am giving your company the chance to do the right thing. Now act like a respectable company and acknowledge that this is an error that should be corrected by you!!!!"

After calming down, I now see that not only was I correct, I have proof that Farmbox Direct is in the wrong. I was setup for every other week and they are trying to hold me to an order that I inadvertently made on the 14th and they are holding me to this order because I didn't cancel by the 13th.

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May
7
2020
J Fitzgerald
LA
Mold, Bad Behavior, Gross!

Absolute worst food delivery company EVER. I placed an order for a small box of vegetables, had never ordered before. Super expensive just for a few vegetables, about $50 with shipping. The box arrived with the vegetables spoiled, moldy and gross. Immediately, I took pictures and contacted FarmBox for a refund for food and shipping fees. They said they'd give me a $9 credit towards the next order. Huh? Why would I ever order again. So I made a claim with UPS and was told to re-contact FarmBox. I waited for almost a month for a refund but Farmbox blew me off and said it was not in their terms to refund any money. Gross behaviour, gross food.

Whatever your terms are Farmbox, there is something valuable about just doing the right thing, and it's pretty clear what that is. Instead, what you have done, is ripped me off. If I treated my customers like this, I would feel awful because of the guilt I'd be left with.

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1 Comment
R Dubois
July 24, 2020

I don't understand why they would not refund money when something like this happens. Why in the world would you want to order from them again given that attitude. I had a similar issue - the box I received was broken and moldy and I had to throw this mess away. I now have $90 credit with them. What do I want that for? Had they done the right thing I might have considered trying them again one day.

They are shady and I hope others avoid this same trap.

Jun
2
2019
Andrea Cobb
Kern River, Calif
HORRIFIC expensive experience

WARNING Customer service is nonexistent.
Charged $177.78 for ONE box, delivered WRONG day with WRONG items.
DO NOT RECOMMEND!

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